IT Intern - Helpdesk

Join America’s favorite family bakery since 1934—home of Little Debbie®, Drake’s® Cakes, and Sunbelt Bakery® Granola Bars. Work with legacy brands that bring smiles to faces nationwide, including yours. You’ll experience a culture committed to work-life balance, guaranteed time off, and supportive health and wellness offerings. Enjoy profit sharing, long-term job security, and a range of exciting career paths. When you join McKee Foods, you’ll discover a better way to live and work.

Pay

$20.68 / hour, depending on experience and qualifications
 

Schedule

1st Shift (Monday – Friday, 8:00 a.m. – 5:00 p.m.)

Interns are expected to work up to 40 hours per week  in the summer and an average of 20 hours per week when school is in session

On-site

Location

10260 McKee Road, Collegedale TN 37315

Job Summary
McKee Foods Corporation is seeking an Intern to join our IT Helpdesk Team in Collegedale, TN. Kick-start your IT career and learn from a great team of technical support professionals! As an IT HelpDesk Support Intern at McKee Foods, you will provide first-line technical support, troubleshoot software and system access issues, and learn the fundamentals of enterprise IT service management. You will be an active part of the team that fields and resolves Help Desk requests (via phone, email, and online platforms), making this a fantastic opportunity to practice your technical troubleshooting and customer service skills. Make McKee Foods a stable part of your education plan, and you will develop the technical, business, and collaborative mindsets needed to become a well-rounded Information Technology professional.

• Provide first-line technical support for computer applications, system access, and basic hardware issues, primarily assisting users from your desk

• Respond promptly to support requests via telephone, email, and online ticketing platforms with a positive attitude and professionalism
• Document, track, and monitor issues using our ITSM tools (such as FreshService), identifying and resolving basic technical issues following standard procedures
• Identify and troubleshoot common issues with Windows and iOS operating systems, Google Workspace, and introductory network connectivity (DNS, DHCP)
• Escalate complex issues to higher-tier support while proactively seeking clarity and viewing the escalation process as a learning opportunity
• Follow IT security guidelines and best practices in all troubleshooting efforts
• Participate in some team discussions, providing input when appropriate, and collaborating on team problem-solving

Required Qualifications

• Current enrollment in an AS, BS, or MS degree program in IT or related field
• Basic knowledge of end-user support and a strong curiosity about IT processes, tools, and workflows
• Eagerness to learn, adapt, and apply foundational IT knowledge, viewing mistakes as valuable learning opportunities
• Excellent customer-support and communication skills, with a proactive approach to asking questions and seeking clarity on tasks
• Ability to take ownership of assigned work, accurately document troubleshooting steps, and deliver to expectations
• Ability to work effectively and collaboratively within a team environment, seeing the value in team contributions
• Acts in accordance with high ethical standards and data privacy best practices

Preferred Qualifications

• 3.0 GPA or higher on a 4.0 scale
• Previous employment in a customer-facing service industry role (e.g., retail, food service, hospitality), demonstrating the ability to handle customer needs with empathy, patience, and professionalism
• Introductory knowledge of network troubleshooting (connectivity, DNS, DHCP) and basic troubleshooting of common Google Workspace applications
• Functional knowledge of or interest in ITSM tools (like FreshService/FreshDesk) and a basic understanding of ITIL practices
• Interest in or progress toward foundational IT certifications such as CompTIA (e.g., A+, Network+), ITIL Foundations, or HDI-CSR

Benefits

• Competitive weekly pay
• 401(k) with matching contributions
• Credit Union
• Exercise and recreation facility